ARC Airport Retail Consultants operates with a dedicated team of airport specialists including marketing, traffic, research and financial analysts, retail concession and terminal development specialists, concession planners and retail designers.
Each project is led by one of the following key people...
Stephen Walsh [MA (RCA), London] has over 20 years of airport commercial experience and specialises in the commercial master planning of airport terminals worldwide. He is also a frequent conference speaker on the subject.
His airport projects include Abu Dhabi, Dubai, Düsseldorf, Frankfurt, Hamburg, Istanbul, Madrid, Melbourne, Mumbai, Munich, Muscat, Nice, Salzburg, Santiago, Toulouse, Vienna, and Zurich. He also has considerable international experience in the planning, design and development of shopping centres and mixed-use real estate developments.
Roy Palmer [BSc Engineering, MA Business Admin, London] has over 20 years experience in the development of retail strategies and economic forecasting in airports as well as other travel retail including railway stations, motorway service areas, cruise liners and sea ferries.
Airport projects include Belfast, Cardiff, Düsseldorf, Istanbul, Kuala Lumpur, London Luton, and Munich. He is also responsible for retail strategies for Railtrack in the UK and Autogrill across Europe as well as shopping centre market positioning.
Monica Lucas [MA Economics, Oxford] is an expert in consumer research, customer requirements and consumer behaviour in airports and other travel retailing environments including rail terminals, cruise liners and motorway services.
Airport projects include Düsseldorf, Istanbul, London Heathrow, London Gatwick, Munich, New York JFK, Nice, Toulouse and Zurich.
Kim Gray [BSc Molecular Biology, Sydney University] has extensive experience of airport and travel retailing and specialises in passenger segmentation, passenger flows and the development of space supportable, revenue modelling and financial forecasts.
Airport projects include Luton Airport, Bristol Airport, Rome Airport, X'ian Airport.