ARC News Archive
Rome Fiumicino Airport – Client: ADR Aeroporti di Roma
Kim Gray joins the airport retail team to work on Roma Fiumicino Airport.
Worlds Best Airports Forum, Incheon
Stephen Walsh speaks at the forthcoming conference in South Korea on Airport Terminal Retail Development.
ACI Verona
Mark Entwistle speaks at the 17th ACI Europe Airport Trading Conference on How can Airports use Research to Improve Passenger Satisfaction and Spend.
Abu Dhabi International Airport, UAE – Client: Hochtief AirPort GmbH
HTA appoints ARC to prepare a retail strategy for the ADIA MTB.
Seeb International Airport - Client: OAMC
OAMC appoints ARC to conduct a comprehensive passenger profile survey at Seeb International Airport.
Paris Charles de Gaulle - Client: ADP
ADP appoints Portland and ARC to undertake an appraisal of different retail locations, space allocations and distribution in its existing Terminals 2A and 2C at Paris Charles de Gaulle.
Paris Charles de Gaulle - Client: ADP
ADP appoints Portland and ARC to carry out a retail strategy for the proposed new Satellite S4 at Paris Charles de Gaulle.
Seeb International Airport - Client: OAMC
OAMC appoints ARC to undertake an appraisal and benchmarking of retail locations, space allocations and distribution in its proposed new Terminal at Seeb International, Muscat, Oman.
Air Contracts Magazine - Feature on Airport Retail in Emerging Economies
Stephen Walsh of ARC argues for the need to develop a comprehensive passenger and visitor segmentation as a vital factor in determining the amount of retail space and mix in an airport terminal.
Retail & Leisure International - Article on satisfying passengers and winning customers
Stephen Walsh of ARC Airports sets out a strategy for airports to maximise their passenger conversion rates and spend in airport terminal retail facilities.
BBC1 TV Breakfast Show - Sunday 13th August
Stephen Walsh of ARC Airports is interviewed on the BBC Breakfast Show on the impact of new security regulations on airport retailing in British Airports.
Don Quijote Airport Ciudad Real - Client: CR Aeropuertos
ARC is appointed to develop a retail strategy for the DQIA Terminal in the new international airport for Ciudad Real.
Kuala Lumpur International Airport - Client: Malaysia Airports
ARC has been appointed to develop a commercial strategy for the Main Terminal Building and Contact Pier at Kuala Lumpur International Airport. This work involves research amongst over 1,500 passengers and airport users to fully understand their behaviour and requirements, the development of a commercial revenue model, space planning and masterplan design for the retailing and f&b areas, benchmarking against other international airports, recommendations on merchandise and tenant mix, and assistance in developing a commercial marketing strategy to further promote the airport and the retailers. This work is being carried out with a view to ensuring that KLIA remains one of the premier airports in South East Asia.
London Luton Airport - Client: London Luton
ARC carried out a 1,000 interview survey on passenger behaviour, this research work is presented back to the airport's retailers. The airport then works with its retailers to develop a more targeted offer for passengers.
Bristol - Client: Bristol International Airport
ARC and BIA have a longstanding relationship, which has resulted in the undertaking of a fifth wave of passenger behaviour research. This year alone we have carried out quantitative and qualitative work on passenger behaviour, advised on the redevelopment of the terminal building and carried out detailed research on Nuance users.
Belfast - Client: Belfast International Airport
Belfast asked ARC to carry out a series of surveys on passenger behaviour and their requirements. The outputs of this survey work allowed us to advise them on their retail strategy for the coming years.
Mumbai, India - Client: Hochtief
ARC is currently assisting Hochtief and their Indian consortium partners in developing a retail strategy, revenue and rental income forecasts, terminal utilisation, retail space planning and merchandise and tenant mix for the International and Domestic Terminals at Mumbai International Airport in support of the consortium's bid for the airport.
Enfidha, Tunisia - Client: Hochtief
Fraport asked ARC to assist in developing forecasts of retail revenue, space requirements and potential rental income for their B.O.T bid for this new terminal.
Rome - Client: ADR
We are currently working closely with ADR to develop a commercial strategy for the two airports in Rome. This has resulted in ARC carrying out a some 4,000 interviews on departing passengers, arriving passengers and meeters / well wishers at both airports. In addition to this we have run 10 focus groups in Rome and carried out 30 in depth interviews with international passengers. ARC has also conducted a staff questionnaire which was distributed to more than 2,000 workers. Beyond this, to help develop our strategy for ADR we have carried out a detailed price check across 6 international airports to understand ADR's price position.
Varna and Bourgas, Bulgaria - Client: Fraport
ARC carried out commercial revenue, rental income and space demand forecasts for Fraport on Varna and Bourgas Airports. This analysis was used in their bid to operate these two airports.
Alpha Quantitative Research
Alpha asked ARC to carry out detailed quantitative research at it outlets in Belfast, London City, Manchester, Newcastle and Birmingham. This work allowed us to advise Alpha on developing the most appropriate commercial strategy for each of these locations. This work encompassed more than 750 interviews, eight focus groups and more than 60 in depth one-to-one interviews.
Nassau, Bahamas - Client: Fraport
ARC produced forecasts on the retail potential of Nassau Airport for prospective operators Fraport. This work covered detailed analysis on the current retail offer in the Bahamas and the niche that an airport operator could develop in terms of retailing. This analysis incorporated detailed commercial revenue forecasts, space demand and space planning throughout the terminal.
The Global Travel Retail Summit 200 - Hotel Okura, Amsterdam
Stephen Walsh of ARC Airport Retail Consultants will speak at 15.00 Monday 19th April on Arrivals Duty Free and the Travelling Consumer.
Asian Airports Conference 2004 - Sheraton Towers Hotel, Singapore
Stephen Walsh of ARC Airport Retail Consultants will speak at 2.30, Monday 29th March on generating revenue through retail performance in airport terminals.
Aéroport de Tangers, Morocco
ARC Airport Retail Consultants is appointed by the Moroccan Airport Authority ONDA to prepare a retail strategy for its new terminal at Aéroport de Tangers.
Asian Airports Conference 2003 - Sheraton Towers Hotel, Singapore
Stephen Walsh of ARC Airport Retail Consultants will speak at 4.00pm, Thursday 20th February on retail performance in Asian airport terminals. He will explain: What is involved in calculating the amount of supportable space for retailing in an airport terminal; Deciding where and how that space should be located; Estimating how much non-aviation rental income the space should generate; Considering what the space should contain so that it is commercially efficient and effective and will deliver optimum returns.
Frontier Magazine
Stephen Walsh of ARC Airport Retail Consultants reports on the most innovative, imaginative and important developments that are being orchestrated by Europe's retailers and airport authorities.
Airport Technology 2002
Stephen Walsh of ARC Airport Retail Consultants argues that the next generation of airports will have to address the issues of terminal capacity and market profile creatively and constructively.
Aéroport Toulouse Blagnac, France
ARC Airport Retail Consultants is appointed by the Chamber of Commerce of Toulouse to prepare a retail strategy for Hall 0, Hall 1, Hall 2 and the new Hall 3 at Aéroport Toulouse Blagnac.
China Airports Conference 2002 - Beijing Hilton Hotel, Beijing, China
Stephen Walsh of ARC Airport Retail Consultants will speak at 10.00am Wednesday 25th September 2002 on optimising airport non-aviation revenues in airports in China.
Grand Sud
Article on the extension of Terminal 2 at Aéroport Nice Cote D'Azur including illustrations of the new terminal by ARC Airport Retail Consultants.
Frontier Magazine
Stephen Walsh of ARC Airport Retail Consultants reports on airport terminal developments in Europe.
Duty Free News International
Stephen Walsh of ARC Airport Retail Consultants offers his vision of how airports will develop in the next 20 years.
Warsaw Airport
ARC Airport Retail Consultants is appointed by Bouygues to advise on airport retailing for their bid for the new Terminal 2 at Warsaw Okecie International Airport.
Real Estate Market Airport Conference - Sheraton Frankfurt Hotel, Germany
Stephen Walsh of ARC Airport Retail Consultants will speak at 9.00am on Wednesday 4th July on the commercialisation of airport terminals and terminal areas.
Frontier Magazine
Stephen Walsh of ARC Airport Retail Consultants reports on the opportunity for retailing in Asian airports.
LATINAIR 2001 - Fourth Forum on Business Opportunities in Latin Airports
Stephen Walsh of ARC Airport Retail Consultants will speak at 10.30am on Wednesday 28th March 2001 on the opportunities for commercialising airport terminals in South America's airport system.
Seeb Muscat Airport, Oman
ARC Airport Retail Consultants has been appointed by HOCHTIEF Airport GmbH to prepare a retail strategy for their bid to be selected as a strategic partner by the Government of Oman to manage the country's two main airports Seeb and Salalah.
Building Design
Stephen Walsh of ARC Airport Retail Consultants explains that passengers are in an airport terminal to travel so they need stimulation if they are to shop.
Travel Retailer International
'Great terminal, shame about the retail' - an article on the problem of passenger terminals that are designed as great public buildings but that limit the amount of income they can generate. Stephen Walsh of ARC Airport Retail Consultants is quoted on several occasions: 'To be effective in airport terminals, retail must occupy centre stage and must be in front of passengers as they progress through the terminal with nothing in its way.' and 'Stephen Walsh despises the role of trying to make good retail out of architectural spaces rather than retail shopping environments... which are often poorly located and configured, look uncomfortable, unfamiliar and unconvincing. Crucially, they communicate to prospective customers that they are in a weak shopping environment, rather than a proper place to shop.'
Jane's Airport Review
Stephen Walsh of ARC Airport Retail Consultants writes on the importance of integrating efficient passenger processing with exciting architecture and effective commercial planning if aviation and non-aviation revenues are to be optimised.
Düsseldorf International Airport
ARC Airport Retail Consultants is appointed to develop a landside retail strategy for the Pier C in the new Düsseldorf International Airport.
Hamburg Airport
ARC Airport Retail Consultants is appointed to appraise the revenue potential of the latest planning concept of the new Terminal 2 and the existing Terminals 3 and 4 at Hamburg Airport, following their earlier preparation of the retail strategy for the terminals and the Airside Centre development strategy.
Unique Zurich Airport
ARC Airport Retail Consultants is appointed to prepare a retail strategy for the landside shopping Plaza above Zurich Airport Railway Station and a design strategy for airside and landside storefronts following their retail strategy for the Airside Centre, Piers and Midfield Satellite.
Frontier Magazine
Stephen Walsh of ARC Airport Retail Consultants reports on the up and coming airport terminals worldwide and their potential for travel retailers.
ACI Airport World
Richard Bates of ARC Airport Retail Consultants explains the importance of satisfying passengers' needs and putting them in the frame of mind to shop and spend.
Frontier Magazine
Stephen Walsh of ARC Airport Retail Consultants writes on American airports and the opportunities for airport retailing.
Aéroport Nice Cote D'Azur
ARC Airport Retail Consultants is appointed by the Nice Chamber of Commerce and Industry to develop a retail strategy for Terminal 2 at Aéroport Nice Cote D'Azur.