ARC Airport Retail Consultants specialises in advising airport owners,
operators, investors and consultants worldwide on how to maximise the retail potential
of passenger terminals.
ARC combines its international knowledge base and experience of airport terminal operations with passenger segmentation and destination analysis, terminal utilisation and development, merchandising, concession planning and retail design, customer spend, retail turnover and rental income modelling, to deliver commercial solutions that generate the optimum levels of financial contribution and passenger and visitor satisfaction.
ARC assignments usually involve advising airports on how much commercial
space they should provide airside and landside in their terminals,
where that space should be located, what it should contain, how
it should be configured, how much turnover and rental income it
should generate and how passenger flows and terminal buildings should
be adjusted to optimise revenues and appeal to passengers, visitors,
staff and other users.
For new terminal developments ARC advises airports on the impact of different terminal utilisation concepts on their non-aviation revenues and the positive or negative impact on their cash flows and provides commercial briefs to architects and designers to ensure that the supportable amount of space is correctly located and the retail offers correctly positioned. ARC also uses its detailed understanding of the travel retail environment to offer commercial due diligence to airport and other travel infrastructure investors to define and understand both the key opportunities and potential areas of risk. Our services include business plan validation, market structure reviews, customer behaviour analysis, and financial forecast modelling.